Return and refund policy

Last Updated: July 14, 2026

At NZMarket, we want every customer to receive their order in good condition and as described. This Return & Refund Policy explains how we handle returns, exchanges, damaged products, and refund requests.

1. Contact Us Before Returning Your Order

Please do not send any product back without contacting us first.

For any return, exchange, damaged-product, or refund request, please contact:

Email: contact@nzmarket.co

Please provide:

  • Your order number

  • Your full name

  • The email address used for the order

  • A description of the issue

  • Clear photographs and/or video of the product and packaging when applicable

Our customer service team will review your request and provide return instructions if a physical return is required.

Returns sent without prior authorization may experience processing delays or may be refused where permitted by applicable law.

2. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as reasonably possible.

To help us investigate the issue, we may request clear photographs or video showing the product, the damage or defect, the original packaging, and the shipping label.

After reviewing the claim, NZMarket may offer a replacement or exchange as the preferred solution where appropriate.

If you request a refund instead of an exchange and a physical return is required, the product must be returned to us and received before the refund is processed, except where applicable law requires otherwise.

3. Change-of-Mind Returns

Unless otherwise stated or required by law, NZMarket does not have to accept returns simply because a customer has changed their mind, ordered the wrong product, found a cheaper product elsewhere, or no longer wants the item.

Where NZMarket voluntarily accepts a change-of-mind return, the following conditions may apply:

  • The product must be unused

  • The product must be in its original condition

  • The product must not have been damaged, altered, or modified

  • Original packaging and accessories should be included where applicable

  • Proof of purchase is required

  • The customer is responsible for return shipping costs

Approval of a change-of-mind return is subject to applicable law.

4. Return Authorization

All returns must be approved by our customer service team before being shipped.

When a return is approved, we will provide the appropriate return instructions.

Please do not send returns to any address unless our customer service team specifically instructs you to do so.

5. Return Shipping

For approved change-of-mind returns, the customer is responsible for the cost of returning the product unless otherwise required by applicable law.

For products confirmed to be defective, damaged on arrival, or incorrectly supplied, NZMarket will provide the appropriate remedy and return-shipping arrangement where required by applicable law.

Customers should retain proof of postage and tracking information until their return has been processed.

6. Inspection of Returned Products

All returned products may be inspected before an exchange or refund is finalized.

We may consider:

  • Whether the returned item matches the original order

  • Whether the reported defect or damage is present

  • Whether the item has been used or altered

  • Whether the damage occurred after delivery

  • Whether the product has been improperly handled

  • Whether required components or accessories are missing

Customer-caused damage, misuse, accidents, unauthorized modifications, or failure to follow reasonable product-care instructions may affect eligibility for a remedy where permitted by law.

7. Refund Processing

Where a refund is legally or otherwise approved, it will generally be issued to the original payment method used for the purchase.

Where a physical return is required, we will generally wait until the returned product has been received and inspected before processing the refund, unless applicable law requires otherwise.

After a refund has been issued, the time required for the funds to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.

8. Fraudulent or Abusive Claims

NZMarket reserves the right to investigate suspected fraudulent or abusive refund and return activity.

This may include repeated false damage claims, manipulated photographs, returning a different product from the one purchased, intentionally damaging an item, or providing materially misleading information.

Where permitted by law, fraudulent or abusive claims may be refused.

9. Proof of Purchase

We may require reasonable proof of purchase before processing a return, exchange, or refund.

Acceptable proof may include an order confirmation, receipt, order number, or other reasonable evidence of purchase.

10. Items Damaged After Delivery

NZMarket is not responsible for damage caused after delivery through misuse, accidents, improper storage, unauthorized modifications, failure to follow product instructions, or ordinary wear and tear, except where applicable consumer law provides otherwise.

11. Consumer Rights

This policy does not exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

For customers covered by New Zealand consumer law, the Consumer Guarantees Act 1993 may provide rights relating to acceptable quality, fitness for purpose, description, delivery, and remedies for faulty products.

Nothing in this policy is intended to prevent a customer from exercising a legal right that applies to their purchase.

Contact Information

Business Name: NZ Market (a trading name of Glowskinmina Advertising LLC)
Address: 209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
Email: contact@nzmarket.co
Phone: +64 22 343 0764
Contact: nzmarket.co/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM NZST

We aim to respond to customer enquiries within 1–2 business days.