FAQs

Frequently Asked Questions

1. Where do you deliver?

We currently deliver within New Zealand. All orders include free shipping with no minimum order requirement.

2. How long does delivery take?

Orders are processed within 1–2 business days. Transit time is 6–8 business days, so you can expect your order within 7–10 business days from the date of purchase.

3. How do I track my order?

Once your order has shipped, you receive a confirmation email with a tracking number. You can track your order on our Track Your Order page.

4. What is your return policy?

We offer easy 30-day returns. Items must be unused and in their original packaging. See our Refund Policy for full details, or email us at contact@nzmarket.co.

5. How do I start a return?

Email us at contact@nzmarket.co with your order number and the reason for your return. Our team will guide you through the process.

6. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Google Pay. All transactions are processed in NZD.

7. Is my payment information secure?

Yes. We use SSL encryption and trusted payment gateways. We do not store your card details.

8. Can I change or cancel my order?

Please contact us as soon as possible at contact@nzmarket.co or call +64 22 343 0764. We will do our best to accommodate changes before your order is dispatched.

9. My item arrived damaged. What do I do?

We're sorry to hear that. Please email us at contact@nzmarket.co with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.

10. How do I contact NZ Market?

Email: contact@nzmarket.co
Phone: +64 22 343 0764
Address: 209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
Customer Service: Monday to Friday, 9:00 AM – 5:00 PM NZST
We reply to emails within 1–2 business days.