Return and refund policy
NZ Market
https://nzmarket.co · New Zealand
Address: 209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
Email: contact@nzmarket.co · Phone: +64 22 343 0764 · Contact: nzmarket.co/pages/contact
30-Day Easy Returns
At NZ Market we want you to be happy with what you ordered. If for any reason you're not satisfied, we offer a simple, fair return process. You have 30 days from the day your order arrives to request a return.
Return Policy Overview
- Return window: 30 days from the day you receive your order.
- Condition: Items must be unused, in their original condition, and returned in their original packaging with all accessories, tags and documentation.
- Proof of purchase: Your order number or order confirmation email is required.
- Assistance: Our support team will guide you through every step.
Return Costs
- Defective, damaged or incorrect items: No cost to you. If the product arrives faulty, is damaged in transit, or we sent the wrong item, we cover the return shipping and send a replacement or full refund.
- Change of mind: If you ordered the wrong item, it doesn't fit, or you no longer want it, the customer pays the return shipping cost. Original shipping costs (if any) are non-refundable.
How to Return an Item
- Contact us at contact@nzmarket.co with your order number and the reason for the return.
- Get instructions: We'll reply with a return authorisation and the return address and step-by-step instructions. Please do not send anything back before you receive this.
- Pack your item securely in its original packaging with all accessories, tags and documents.
- Send it back using the instructions we provide, and keep your tracking number until the refund is processed.
Returns Address (New Zealand)
Once your return is approved, send it to our New Zealand returns address:
490 Beach Road, Murrays Bay, Auckland 0630, New Zealand
Please request a return authorisation by email before sending anything back, so we can track your return and process your refund quickly.
Refund Process
- Inspection: Once we receive your return, we inspect the item to confirm it meets the return criteria above.
- Refund: After inspection, your refund is processed to your original payment method. Refunds usually take 5–10 business days to appear, depending on your bank or card provider.
- Notification: We'll email you once your refund has been issued.
Exchanges
Want a different size, colour or product? Email us at contact@nzmarket.co and we'll help arrange an exchange quickly and easily.
Late or Missing Refunds
If you haven't received a refund after 10 business days, first check with your bank or card provider, as processing times vary. If you've done this and still have not received it, contact us at contact@nzmarket.co and we'll follow it up.
Order Cancellations
Need to cancel? Contact us as soon as possible. If your order has not yet been dispatched, we'll cancel it and refund you in full.
Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned once opened (for example, personal grooming or intimate items). These are clearly marked in the product description.
Contact Information
Business Name: NZ Market (a trading name of Glowskinmina Advertising LLC)
Address: 209 Mountain Road Pl NE, Suite N, Albuquerque, NM 87110, United States
Email: contact@nzmarket.co
Phone: +64 22 343 0764
Contact: nzmarket.co/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM NZST
We do our best to reply to your email within 1–2 business days.